If you work in the medical profession, you probably already know the many challenges that you can face when opening a new practice or joining an existing office. Creating an environment that your patients love can be difficult and having a pretty office is only a small part of the equation. Here are a few tips on creating a patient-centered practice.
It is no secret that most women don’t enjoy having to go to the doctor, when sick. If you want to encourage your patients to feel comfortable coming to your office, the first thing you have to focus on is a welcoming environment.
- Make sure that your staff is well trained in providing exceptional patient care.
- Keep the waiting room clean – at all times.
- Decorate in warm and cozy tones to help ease anxiety and uneasiness.
- Create a soothing environment. No Fox News or First 48 playing on the lobby television.
- Have comfortable seating.
- Display patient testimonies by implementing a gallery wall.
Take your office digital. No one wants to have to print out new patient forms or come in early to fill them out. Instead, look for free apps and software that allow your patients to submit their information digitally, before their appointment, from the comfort of their homes. Just be sure that the technology had security features that protect patient information. While this may mean some additional costs on the front end, your patients, and staff, will appreciate the convenience.
When your patients have an emergency they don’t want to jump through hoops to reach you. On the other hand, you also don’t want to be inundated with non-emergency communication during your off time. Investing in a Doctors Answering Service is ideal because not only will the calls be screened but the answering service representatives will be to contact you immediately if, in fact, your patient is facing a medical emergency.